The way we perceive ourselves and the way we view the importance of our role changes according to the persons we serve and the manner in which they perceive our care giving efforts. Their feedback can make an enormous difference in the way we think about our professional image. Certain clients and patients are more receptive than others.
This can be especially true when a person we are trying to assist has serious issue related to his or her outer appearance, primarily, issues that have stripped him or her of their confidence in public. Many times there is an underlying desperation that surfaces unexpectedly and through us they try to get back at those who are causing them to feel insecure. In such instances, we find ourselves, the targets of their sarcastic remarks and personal put-downs. Sometimes these responses are not so obvious. They are masked by disinterest and unresponsiveness’ on the part of our clients or patients
On the opposite end of the spectrum, criticism of clients or patients shortcomings is always destructive in a therapeutic situation as opposed to offering helpful feedback that revolves around “positive reinforcement.” When transferring our skills to a client or patient to help them improve their performance we are much more effective if we encourage them to think well of their capabilities. This is a requirement of our aesthetic therapy since 99% of all our procedures have some element, if not all elements, that need to be performed by our clients or patients independently.
The provider that immediately points out mistakes and tells his or her clients or patients that he or she can do much better is setting up a dynamic that makes his or her clients / patients question their own abilities. The smallest amount of appreciation for a person’s efforts in a treatment situation can be the stirring force that can, in the end, produce the best treatment outcome imaginable.
Our interest in our clients and patient must come from our sincere determination to help them. It is the one thing that is truly necessary to promote their self-acceptance. So many of the people we offer aesthetic treatments to are looking for approval. Our applications are most effective when they boost our client’s and patient’s own self-worth. When we really care about the individuals we service we automatically demonstrate a genuine interest in their thoughts and opinions about our procedures.
Regardless of whatever is discussed, no matter how casual the remarks, if what we say is not honest, our clients / patients may recognize our insincerity. It is a big mistake to underestimate their need for us to be forthright in our dealings with them. Everyone strives to be understood by others – our self-esteem depends on it. When we come to the aid of individuals who are seeking to acquire our skills and knowledge to build up their own self-assurance and we approach them with humility and sincerity and reveal our authentic intent to help them feel more comfortable in their own skin, we have a greater effect on them – one that can last a lifetime.
Copyright©2010 All right reserved – Victoria L. Rayner
Videos on Topic:
Lecture on Confidence
Improving Your Self Esteem
High Confidence and Self Esteem
Fastest Way to Build Confidence – Skills & Competencies